Returns, Refunds & Warranty Policy

Change-of-Mind Returns

If you change your mind, you may request a return within 7 days of delivery.

To qualify, the item must be unused, undamaged and in its original condition, with all accessories and packaging included. Customers are responsible for return shipping costs, and original shipping charges are non-refundable.

Faulty or Incorrect Items

If your item arrives faulty, damaged or incorrect, please contact us as soon as possible with your order number, a description of the issue, and supporting photos or videos. Depending on the circumstances, we may provide a repair, replacement or refund.

One-Year Warranty

ARTI AMIGO products include a 12-month warranty from the date of purchase covering manufacturing defects under normal use.

The warranty does not cover accidental damage, misuse, unauthorised repairs or modifications, water damage, normal wear and tear, or damage caused by failure to follow the product instructions.

How to Request a Return or Warranty Claim

Please email info@artiamigo.com.au before returning an item. Returns sent without prior approval may not be accepted.

Once your return has been received and inspected, we will notify you of the outcome. Approved refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your payment provider.

This policy does not limit any rights or remedies available to you under the Australian Consumer Law.